Outsourcing

We provide the comprehensive support and complete operation of existing assets and IT-systems with our own resources and if necessary, with the involvement of competent subcontractors. Solving periodically occurring or occasional IT operation tasks with dedicated or part-time IT-experts. 

Components of our services: 

• 5x8, 5x10 7x 24 hour availability, nationwide coverage
• Guaranteed on-the-spot investigation and fault clearance even within 4 hours
• Assurance of stocks and replacement equipment
• Flat-rate operation at fixed service levels
• 7x24 help desk service, error ticket management, monitoring
• Provision of periodical or occasional on-the-spot resources
• Flat-rate IT support (fixed number of hours – IT management tasks)
• Repair, maintenance, relocation, termination, new installation, update
• Supervision and control of subcontractors and suppliers of materials and components
• Regular evaluation meetings, reporting
• Unified invoicing, in the breakdown of cost centers
• Operation of networks, desktop and server infrastructure
• Dedicated local client support
• Remote support
• Asset Management and reporting
• Call center implementation and operation 

Market benefits 

Proven service competences 

• We have implemented similar services with high customer satisfaction in case of numerous TOP200 Hungarian companies.
• Proven operating processes and methodologies.
• There was no penalty paid due to SLA non-performance in the past 23 years. 

Professional implementation competences 

• Qualified project manager and operation staff
• Service staff certified on the basis of international standards
• Vendor-independent supplier and operator capacities
• Nationwide coverage 

Competitive pricing 

• Cost-effective operation model
• Provision of personalized pricing by the manufacturer
• Service organization based on economies of scale