DUNA ELEKTRONIKA KFT. 1183 Budapest, Gyömrői út 99.

Tel: +36 1 666 1600 E-mail: sales@dunaelektronika.com


We provide the comprehensive support and complete operation of existing assets and IT-systems with our own resources and if necessary, with the involvement of competent subcontractors. Solving periodically occurring or occasional IT operation tasks with dedicated or part-time IT-experts. 


Components of our services: 

  • 5x8, 5x10 7x 24 hour availability, nationwide coverage
  • Guaranteed on-the-spot investigation and fault clearance even within 4 hours
  • Assurance of stocks and replacement equipment
  • Flat-rate operation at fixed service levels
  • 7x24 help desk service, error ticket management, monitoring
  • Provision of periodical or occasional on-the-spot resources
  • Flat-rate IT support (fixed number of hours – IT management tasks)
  • Repair, maintenance, relocation, termination, new installation, update
  • Supervision and control of subcontractors and suppliers of materials and components
  • Regular evaluation meetings, reporting
  • Unified invoicing, in the breakdown of cost centers
  • Operation of networks, desktop and server infrastructure
  • Dedicated local client support
  • Remote support
  • Asset Management and reporting
  • Call center implementation and operation 

Market benefits 

Proven service competences 


  • We have implemented similar services with high customer satisfaction in case of numerous TOP200 Hungarian companies.
  • Proven operating processes and methodologies.
  • There was no penalty paid due to SLA non-performance in the past 23 years. 


Professional implementation competences 

  • Qualified project manager and operation staff
  • Service staff certified on the basis of international standards
  • Vendor-independent supplier and operator capacities
  • Nationwide coverage 


Competitive pricing 

  • Cost-effective operation model
  • Provision of personalized pricing by the manufacturer
  • Service organization based on economies of scale