We provide the comprehensive support and complete operation of existing assets and IT-systems with our own resources and if necessary, with the involvement of competent subcontractors. Solving periodically occurring or occasional IT operation tasks with dedicated or part-time IT-experts.
Components of our services:
- 5x8, 5x10 7x 24 hour availability, nationwide coverage
- Guaranteed on-the-spot investigation and fault clearance even within 4 hours
- Assurance of stocks and replacement equipment
- Flat-rate operation at fixed service levels
- 7x24 help desk service, error ticket management, monitoring
- Provision of periodical or occasional on-the-spot resources
- Flat-rate IT support (fixed number of hours – IT management tasks)
- Repair, maintenance, relocation, termination, new installation, update
- Supervision and control of subcontractors and suppliers of materials and components
- Regular evaluation meetings, reporting
- Unified invoicing, in the breakdown of cost centers
- Operation of networks, desktop and server infrastructure
- Dedicated local client support
- Remote support
- Asset Management and reporting
- Call center implementation and operation
Proven service competences
- We have implemented similar services with high customer satisfaction in case of numerous TOP200 Hungarian companies.
- Proven operating processes and methodologies.
- There was no penalty paid due to SLA non-performance in the past 23 years.
Professional implementation competences
- Qualified project manager and operation staff
- Service staff certified on the basis of international standards
- Vendor-independent supplier and operator capacities
- Nationwide coverage
- Cost-effective operation model
- Provision of personalized pricing by the manufacturer
- Service organization based on economies of scale